**Return and Refund Policy for Flower Subscription**
Thank you for choosing our flower subscription service at Krysta Smith Floral Artistry + Event Design. We take pride in providing you with fresh and beautiful flowers to brighten your space. Please read our return and refund policy carefully to understand your rights and responsibilities.
**1. Subscription Cancellations:**
You may cancel your flower subscription at any time by contacting our team at krysta@krystasmith.com. Cancellations made before the next billing cycle will ensure that you are not charged for the upcoming delivery.
**2. Refund Eligibility:**
We strive to deliver the highest quality flowers, but if you are not satisfied with your subscription, you may be eligible for a refund under the following circumstances:
- Flowers arrive damaged or in poor condition.
- Incorrect flowers are delivered, not in accordance with your subscription preferences.
- Delivery issues caused by our service, such as late or missed deliveries.
**3. Reporting Issues:**
To be eligible for a refund, you must report any issues with your flower delivery within 48 hours of receiving the flowers. Please provide clear photos and a detailed description of the problem when contacting us.
**4. Refund Process:**
Once your issue is reported and reviewed, we will initiate the refund process. Refunds will be issued to the original payment method used for the subscription. Please allow 7-10 business days for the refund to reflect in your account.
**5. Non-Refundable Items:**
Gift cards, promotional items, or any non-floral products included in your subscription are non-refundable.
**6. Address Changes:**
It is your responsibility to ensure that your delivery address is accurate. Any issues arising from incorrect delivery information may not be eligible for a refund.
**7. Seasonal Variation:**
Please note that flower availability and colours may vary based on seasonal availability. We strive to provide a diverse and beautiful selection throughout the year.
**8. Contact Us:**
If you have any questions or concerns regarding our return and refund policy, please contact Krysta at krysta@krystasmith.com
**Note:** This return and refund policy is subject to change, and any updates will be posted on our website. It is your responsibility to review this policy periodically. By subscribing to our flower service, you agree to abide by the terms outlined in this policy.
Thank you for choosing Krysta Smith: Floral Artistry + Event Design for your flower subscription. We appreciate your trust in our service.
